Privacy and Cookie Policy

Privacy Policy

Howat & Hutchinson Ltd is committed to protecting and respecting your privacy. This Privacy Policy lets you know what information we collect, how we use it, the conditions under which we may disclose it to others, how we keep it secure and what your rights are.

If you have any questions regarding this Policy and our privacy practices you can contact us at:

Howat & Hutchinson Ltd
Kirkbridge Mill, Bedale
North Yorkshire
DL8 1PN

hello@howatandhutchinson.co.uk

07710 056 335

How do we collect your information and how do we use it?

We collect information from you when you use our website. For example, via Google Analytics, when you contact us about products and services, complete our contact form or if you register to receive regular updates.

The personal information we may collect from you can include your name, address, email address, IP address, information regarding what pages you visit and when, questions and comments sent to us via our contact form and any information you provide if you email us directly.

We may process your personal information for the following purposes:

  1. Offering and providing products and services.
  2. Notifying you of news, offers and information which we think may be of interest to you where you have granted us permission to do so.
  3. The monitoring of analytics and website usage.
  4. Providing you with a more personalised experience by analysing, segmenting and profiling our database and allowing us to target you with information we think you might be most interested in including products and services.
  5. To send you market research surveys for quality management purposes where you have granted us permission to do so.

Legal basis for processing your data:

We undertake the activities above for the reasons below:

    • Point 1 above - to fulfil any contractual obligations we may have when you make purchases from us.
    • Points 2 & 5 above – on the basis of your consent.
    • Points 3 & 4 above - in the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services.

    What do we do with your information and who has access to your information?

    We may use your information to:

    process any orders that you have made;
    deal with submissions from our contact form;
    process requests for site registration;
    process requests for further information as well as anything we feel that may be of interest to you, such as promotions, new products, services and site updates, where you have granted us permission;
    notify you of changes to our services;
    carry out any contractual obligations between us;
    process entries resulting from online competitions and/or campaigns;
    solicit your views or comments on our website, products and services;
    process an employment application.

    We may share your personal information with third Party Providers who work on our behalf to provide technical assistance and support and perform other functions to support our marketing activities. Sharing of your personal information will only occur when this would be allowed given the purpose your personal information was initially collected for and will comply with this Privacy Policy.

    We will not sell or rent your information or share it with other companies for the purposes of marketing.

    Data retention

    We review our data retention periods on a regular basis. We will hold your personal information for as long as required for the relevant activity, or as long as is set out in any contract you hold with us. Also, we are legally required to hold some types of information to meet statutory obligations.

    Your choices and rights

    You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone, text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by emailing: hello@howatandhutchinson.co.uk or telephone on 07710 056 335.

    You have the right to request that your personal data be deleted.

    You have the right to request the transfer of any personal data that you have provided to us onto another organisation in a safe and secure way.

    You have the right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

    You have a right to information about how we are processing information about you.

    To exercise any of your rights, please inform us by sending us an e-mail to hello@howatandhutchinson.co.uk, or write to us at: Howat & Hutchinson Ltd, Kirkbridge Mill, Bedale, North Yorkshire, DL8 1PN . You can also telephone on 07710 056 335.

    How you can update your information

    We take the accuracy of your information seriously and continue to work on ways to make it easier for you to review and correct the information that we hold about you. If any of your information changes, for example your email address, or if any other information we hold is inaccurate or out of date, please email us at: hello@howatandhutchinson.co.uk, or write to us at: Howat & Hutchinson Ltd, Kirkbridge Mill, Bedale, North Yorkshire, DL8 1PN. You can also telephone on 07710 056 335.

    Security precautions in place to protect the loss, misuse or alteration of your information.

    Howat & Hutchinson Ltd are committed to ensuring that your personal information is protected. When you give us personal information, we take steps to ensure that it’s treated securely. We have implemented suitable physical, electronic and organisational procedures to safeguard and secure the information we collect online. Once we receive your information, we take all reasonable steps to ensure its security on our systems but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

    Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

    Applicable data protection law

    This Privacy Policy has been based on the General Data Protection Regulation (GDPR). If you are subject to more stringent data protection legislation, please refrain from using this website or any of our other services.

    Links to other websites

    This website may contain links to third party websites i.e. that are not provided by Howat & Hutchinson Ltd. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. Before providing personal data to third party websites, we recommend you examine the privacy policies on those websites. Howat & Hutchinson Ltd is not responsible for the privacy practices on third party websites.

    16 or Under

    We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

    Transferring your information outside of Europe

    As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

    If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

    Changes to this Privacy Policy

    If this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it.

    Cookie Policy

    The Howat & Hutchinson Ltd website uses cookies to help customise and improve your user experience. By using our website you consent to our use of cookies.

    Cookies are small pieces of information that are stored on your computer when you visit websites. The cookies we use relate to Google Analytics and any strictly necessary cookies essential to using our website and its features.

    We may also collect information about your IP address which may be used to detect the organisation or ISP connecting to the site.

    What cookies are we using?

    Howat & Hutchinson Ltd uses Google Analytics for the purpose of monitoring website performance and at no point will Google Analytics be used to track or collect personally identifiable information of visitors to the site. "Google Analytics" cookies (a web analytics service provided by Google, Inc) sets cookies that allow us to analyse traffic on the website.

    Google Analytics cookies allow us to recognise and count the number of visitors to this website and to see how visitors move around the site (in particular, what pages of the website are being visited). This helps us to improve the way our website works. For further information on Google Analytics use of cookies please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

    Google Analytics - This can be disabled across all websites by visiting http://tools.Google.com/dlpage/gaoptout.

    Magento – This makes use of cookies to keep track of cart data and provide website functionality. Please see the below table for full information on the cookies Magento uses.

    COOKIE nameCOOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
    COMPARE The items that you have in the Compare Products list.
    CUSTOMER An encrypted version of your customer id with the store.
    CUSTOMER_AUTH An indicator if you are currently logged into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
    EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
    FORM_KEY Stores form key used by page cache functionality.
    FRONTEND Your session ID on the server.
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The most recent product you have viewed.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    RECENTLYCOMPARED The items that you have recently compared.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDS The products that you have recently viewed.
    WISHLIST An encrypted list of products added to your Wish List.
    WISHLIST_CNT The number of items in your Wish List.
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